Refund & Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@steptiva.com.
Items sent back without first requesting a return will not be accepted.

Damaged, Wrong, or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong product. We will evaluate the issue and make it right.

Non-returnable Items

Some items cannot be returned, including:

• Personalized or custom items

• Gift cards

• Health or hygiene-related items

• Clearance or final-sale items

If you have questions about a specific item, feel free to contact us.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Please allow time for your bank or card issuer to complete the refund.